of the company Bobovka s.r.o., Company ID: 069 31 359, with its registered office at Prosecká 906/34b, 190 00 Prague 9 – Vysočany, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 291562.

These general terms and conditions are effective from [doplnit datum].

1. Introductory Provisions

1.1. Bobovka s.r.o. is the operator of the bobsleigh track complex at Prosecká 430/36, 190 00 Prague 9, including especially the bobsleigh track and the Alpin Coaster track (hereinafter referred to as the “Complex”).

1.2. These general terms and conditions (hereinafter referred to as “GTC”) regulate the rights and obligations of Bobovka s.r.o. as the seller and operator (hereinafter referred to as the “Seller”) and customers when:

• purchasing tickets through the website www.bobovadraha.cz,
• purchasing tickets at the vending machine in the Complex,
• purchasing tickets at the cash desk in the Complex,
• using purchased tickets for rides on the bobsleigh track or the Alpin Coaster track.

1.3. The buyer may be a natural person – consumer, a natural person entrepreneur, or a legal entity.

1.4. A consumer is a natural person who concludes a contract outside the scope of their business activity or outside the scope of independent performance of their profession.

1.5. Legal relationships between the Seller and the consumer not regulated by these GTC are governed especially by Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection, as amended.

1.6. An integral part of the contractual relationship may also be:

• Complaints Procedure,
• Visitor Rules,
• Operational and Safety Rules of individual tracks,
• Information on the processing of personal data.

1.7. These documents are published on the website www.bobovadraha.cz or are available in the Complex.

2. Definition of Basic Terms

2.1. A ticket means an electronic or other document entitling the holder to a certain number of rides on the bobsleigh track or the Alpin Coaster track according to the type of ticket purchased.

2.2. A ticket may especially be a ticket for:

• 1 ride,
• 5 rides,
• 10 rides,
• 20 rides,
• 30 rides,

or another number of rides listed in the current offer of the Seller.

2.3. Tickets are not vouchers. Tickets are redeemed directly at the entrance terminal in the Complex after purchase.

2.4. Previously issued vouchers can be exchanged for corresponding tickets at the cash desk in the Complex, according to the current instructions of the Seller.

3. Purchase of Tickets

3.1. Tickets can be purchased:

• through the website www.bobovadraha.cz,
• at the vending machine in the Complex,
• at the cash desk in the Complex.

3.2. The offer of tickets, their prices, any restrictions, and other conditions are stated on the website, at the cash desk, or in the vending machine.

3.3. The ticket offer published on the website represents information about available tickets and their prices. The Seller is not obliged to conclude a contract under conditions that arose due to an obvious error in the price, description, or availability of the ticket.

3.4. Before submitting the order via the website, the Buyer has the opportunity to check and correct the entered data.

3.5. The order is submitted by clicking on a button labeled for example “Order and Pay” or another clear label indicating the obligation to pay.

3.6. By submitting the order, the Buyer confirms that they have read and agree with these GTC. Consent to the GTC is given by ticking the appropriate box before submitting the order.

3.7. The Buyer is obliged to provide correct and complete data when ordering. The Seller assumes that the data provided by the Buyer is correct.

3.8. The purchase contract is concluded at the moment the Seller accepts the Buyer’s order. Acceptance of the order is confirmed to the Buyer by email to the address provided in the order.

3.9. If the Buyer purchases a ticket at the cash desk or vending machine, the contract is concluded by payment of the price and issuance or electronic delivery of the ticket.

3.10. The Seller may request the Buyer to additionally confirm the order or verify the entered data before accepting the order.

4. Delivery of Tickets

4.1. When purchasing via the website, tickets are sent electronically to the email address provided by the Buyer in the order.

4.2. Tickets are sent after successful payment acceptance, usually without undue delay.

4.3. The Buyer is responsible for the accuracy of their email address and for their email inbox allowing delivery of the message.

4.4. If the Buyer does not receive the tickets, they should first check the spam folder. Subsequently, they may contact the Seller at the email info@bobovadraha.cz and provide the order number or other data enabling the order to be located.

4.5. Tickets are redeemed directly at the entrance terminal in the Complex according to the instructions of the staff and the current technical solution.

5. Validity of Tickets

5.1. Tickets for 1, 5, and 10 rides are valid for 3 months from the date of purchase, unless otherwise stated for a specific offer.

5.2. Tickets for 20 and 30 rides are valid for 1 year from the date of purchase, unless otherwise stated for a specific offer.

5.3. After the validity period expires, the ticket cannot be used and the Buyer is not entitled to an extension of its validity or a refund, unless legal regulations provide otherwise.

5.4. The ticket entitles the holder to rides only to the extent for which it was purchased. Unused rides after the expiration of the validity period expire.

5.5. Tickets can only be used in accordance with the operational and safety rules of the given track.

5.6. If the ticket is intended for a specific person, specific group of persons, or is associated with another condition, the Seller may require proof of fulfillment of this condition.

5.7. Tickets may be used only once for individual rides. After the ticket is scanned by the entrance terminal, the corresponding ride is deducted.

6. Price and Payment Terms

6.1. Ticket prices are stated on the website, in the vending machine, or at the cash desk.

6.2. Prices are stated including the applicable value-added tax, unless explicitly stated otherwise.

6.3. The total order price is stated before its submission.

6.4. The Buyer may use the payment methods stated in the ordering process, in the vending machine, or at the cash desk.

6.5. For online orders, the price is payable before sending the tickets, unless otherwise stated in the order.

6.6. For cashless payments, the Buyer’s obligation is fulfilled at the moment the relevant amount is credited to the Seller’s account or the payment service provider confirms successful payment.

7. Purchase Documents and Invoicing

7.1. For online orders, it is necessary to provide at least a valid email address.

7.2. Together with electronic tickets, the Buyer will also receive a simplified tax document, i.e., a receipt, sent to the provided email address.

7.3. If the Buyer requests an invoice, they are obliged to fill in complete invoicing details before submitting the order, especially:

• name or business name,
• address of registered office or residence,
• Company ID, possibly VAT ID,
• email address for document delivery.

7.4. In such a case, the Buyer will be sent an invoice in PDF format to the email address provided in the order.

7.5. Issuing an additional invoice or changing invoicing details after issuing the tax document is possible only by agreement with the Seller and within the limits of accounting and tax regulations.

8. Consumer’s Right of Withdrawal from the Contract

8.1. A consumer who concluded a contract via the website has the right to withdraw from the contract without giving any reason within 14 days from the conclusion of the contract.

8.2. To meet the deadline, it is sufficient if the consumer sends the withdrawal notice to the Seller no later than the last day of the deadline.

8.3. Withdrawal can be sent:

• by email to info@bobovadraha.cz,
• in writing to the Seller’s registered office address,
• via an online form or withdrawal function available on the website.

8.4. The consumer does not have to state the reason for withdrawal. For quick processing, it is advisable to state at least:

• name and surname,
• email address,
• order number,
• order date,
• ticket designation,
• a clear statement that the consumer withdraws from the contract.

8.5. The consumer may use the sample withdrawal form published on the Seller’s website.

8.6. If the consumer requested the use of the ticket before the 14-day period expired and the ticket was already used, they acknowledge that by providing the respective ride, the service was provided to the corresponding extent. Withdrawal is therefore not possible for the extent of rides already used.

8.7. After the ticket has been fully used, withdrawal from the contract is no longer possible because the service was provided in full.

8.8. If the consumer withdraws from the contract before using the ticket, the Seller will refund the received funds no later than 14 days from receipt of the withdrawal, using the same method by which the payment was received, unless agreed otherwise with the consumer.

8.9. The Seller may wait with the refund until they receive confirmation that the ticket was not used or until it is technically possible to block its use.

8.10. If only part of the rides was used before withdrawal, the Seller will refund a proportional part of the price corresponding to the unused extent, if the technical and commercial conditions of the specific ticket allow it and legal regulations do not provide otherwise.

8.11. The right of withdrawal does not apply in cases where it is excluded by legal regulations, especially for leisure services provided at a specific date or period. If any ticket is offered for a specific date, this fact will be stated directly in the offer before concluding the contract.

9. Complaints and Rights from Defective Performance

9.1. The Seller is responsible to the Buyer that the ticket at the time of receipt is free of defects and corresponds to the agreed description, type, scope, and properties.

9.2. Complaints can be submitted:

• by email to info@bobovadraha.cz,
• in writing to the Seller’s registered office address,
• in person at the cash desk in the Complex, if the nature of the complaint allows it.

9.3. When submitting a complaint, the Buyer should especially state:

• their name and contact details,
• order number or other ticket identifier,
• description of the defect,
• desired method of complaint resolution,
• possibly proof of purchase.

9.4. A ticket defect is especially considered to be a situation where:

• the ticket cannot be read due to reasons on the Seller’s side,
• the ticket was not delivered after payment,
• the ticket contains an incorrect number of rides or other essential data,
• the ticket was invalidated without authorization.

9.5. It is not considered a defect if the ticket cannot be used due to:

• expiration of its validity period,
• incorrect use of the ticket,
• damage or loss of the ticket identifier on the Buyer’s side,
• non-compliance with operational or safety rules,
• circumstances on the Buyer’s side,
• temporary closure of the track due to weather, technical fault, safety, or other operational reasons, unless legal regulations provide otherwise.

9.6. The consumer’s complaint will be handled within the period stipulated by legal regulations.

9.7. More detailed rules for submitting and handling complaints may be stated in a separate Complaints Procedure.

10. Operation of the Track and Safety Rules

10.1. Tickets can only be used during operating hours and under operating conditions stated by the Seller.

10.2. Operation of the track may be temporarily limited or interrupted especially due to:

• adverse weather,
• technical faults,
• maintenance,
• safety reasons,
• decision of the staff or other authorized person,
• emergency events.

10.3. The Buyer is obliged to comply with:

• instructions of the staff,
• visitor rules,
• operating rules,
• safety rules,
• instructions posted at entrance terminals and individual tracks.

10.4. Before the ride, the Buyer is obliged to familiarize themselves with the rules for using the specific track.

10.5. The staff is entitled to refuse a ride or expel a person from the Complex who:

• does not comply with safety instructions,
• endangers themselves or others,
• is under the influence of alcohol or other addictive substances,
• behaves aggressively or inappropriately,
• does not meet age, height, health, or other conditions for the ride,
• uses the ticket in violation of its conditions.

10.6. In case of expulsion due to violation of safety or operational rules, the affected person is not entitled to a refund of the ticket price, unless legal regulations provide otherwise.

10.7. Specific conditions for the ride, including age, height, weight, or other restrictions, are stated in the visitor or operating rules and at individual tracks.

11. Personal Data Protection

11.1. The Seller processes Buyers’ personal data in accordance with applicable legal regulations, especially Regulation (EU) 2016/679 of the European Parliament and Council and Act No. 110/2019 Coll., on the processing of personal data.

11.2. Detailed information on personal data processing is stated in a separate document “Personal Data Processing Policy,” which is available on the website www.bobovadraha.cz.

11.3. The email address is processed during online purchase mainly for the purpose of order processing, ticket delivery, sending receipts or invoices, and communication related to the contractual relationship.

12. Complaints and Out-of-Court Dispute Resolution

12.1. Complaints can be sent to the email info@bobovadraha.cz or in writing to the Seller’s registered office address.

12.2. The Seller undertakes to handle complaints without undue delay and inform the Buyer of the result of the complaint handling.

12.3. The consumer has the right to out-of-court resolution of consumer disputes according to the law.

12.4. The entity for out-of-court resolution of consumer disputes is the Czech Trade Inspection Authority, Štěpánská 44, 110 00 Prague 1, website www.coi.cz.

12.5. The consumer may submit a proposal for out-of-court dispute resolution after an unsuccessful attempt to resolve the dispute directly with the Seller. gov.cz

13. Changes to the GTC

13.1. The Seller is entitled to change or supplement these GTC.

13.2. For a specific contractual relationship, the wording of the GTC effective at the time of contract conclusion is decisive.

13.3. Changes to the GTC do not affect rights and obligations arising before the effectiveness of the new version of the GTC.

14. Final Provisions

14.1. If any provision of these GTC proves to be invalid or ineffective, this does not affect the validity of the remaining provisions.

14.2. Contractual relationships are governed by the legal order of the Czech Republic.

14.3. Contact details of the Seller:

Bobovka s.r.o.
Prosecká 906/34b
190 00 Prague 9 – Vysočany
Company ID: 069 31 359
VAT ID: CZ 069 31 359
Email: info@bobovadraha.cz
Website: www.bobovadraha.cz
Phone: 736 222 303

In Prague on 5. 10. 2026